Got Questions?

Services

What is Ouverture Collection?

Ouverture Collection is an online destination that tells stories behind interesting design objects, curated across across fashion, home and art. Browse and buy from shoppable editorials on Ouverture Collection, designed to take shoppers on the journey of an object from idea to form.

What does Ouverture Collection sell?

Ouverture Collection sells premium design goods that range from fashion, accessories, homeware, furniture to art work.

Can I sell at Ouverture Collection?

We’re always looking for interesting creators making great design creations that comes with a story to tell. Currently we only sell our own branded goods, but we are working towards launching the open section of our marketplace. If you are interested in being featured, or want to sell on Ouverture Collection, please send an email to creators@ouverturecollection.com

I have a boutique/store and I want to sell your products! Do you offer wholesaling?

Please email us at creators@ouverturecollection.com for our line sheet or for any inquiries.

Account

Do I have to register before I can order something?

No, you do not have to register before placing an order, you have the option to check out as a guest.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

 

On the upper right hand corner of any page you’ll see a link called ’ My account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive emails from Overture Collection.

I forgot my password, how can I get a new one?

It happens to the best of us. Go to this page so you can set a new one.

Can I make my own list of favourite products? Where can I see it?

Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’My account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Order

I need help with ordering. Is there someone I can contact? Whom can I contact when I have any further questions?

If you have any further questions about our products, delivery or payment you can contact our Customer Service at shop@ouverturecollection.com. If you have already placed your order, please make sure to include your name and your order number in your email.

Will I receive confirmation of my order?

Once the check out process is successfully completed, you will receive an e-mail in the next few minutes confirming the order in the email address you provided in either your registration form or at the guest checkout (we recommend that you look at the spam folder if you do not receive this email).

 

If a day has passed and you have not received the email, please contact us at shop@ouverturecollection.com.

Can I cancel or change my order?

We are unable to cancel or adjust any orders that have already begun processing. Please contact us at shop@ouverturecollection.com with your order number right away.

I've ordered something, but I am not happy with it. Can I exchange, refund or return the item?

We are sorry that you’re not pleased with your order. In this case, Ouverture Collection offers the option to return the item:

a) Within thirty (30) calendar days following the date on which the order was made.

b) Within fourteen (14) calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the items, or, if the items that made up your order were delivered separately, within the 14 calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the last of these items.

 

See our Shipping & Return section for more information.

I’ve received my order, but it has some flaws. Can I exchange, refund or return the item?

If your product has any flaws, please send an email to the Customer Service at shop@ouverturecollection.com and tell them what is wrong with it. Make sure to include your order number, your name and pictures that detail the problem in your mail. Depending on what is wrong with your product, we will replace it with a new one. Your feedback is very important to us in order to improve the quality of our products.

I received the wrong item! What should I do?

Please email us immediately at shop@ouverturecollection.com and we will rectify the situation without any added cost to you. Make sure to include your order number and your name.

I have placed my order more than 4 days ago and I still haven’t received a confirmation. What may be the reason for that?

If you chose the payment method ‘Credit card’ or payment via PayPal, problems concerning payment disruptions can sometimes occur. Please check first if the order amount was debited from your bank account or if your transfer via PayPal was debited before contacting our Customer Service.

 

In case the payment has been completed, write to shop@ouverturecollection.com including your name, your order number and the transaction ID in your email.

Do you have a warranty?

The products offered on our website are a carefully selected sample of our collection. We have taken special care in showing the colours and characteristics of our products with great precision. Of course, each monitor is calibrated differently, and we cannot guarantee that your monitor shows entirely true colours. We offer a warranty on defective pieces. We do not offer a warranty on normal wear and tear.

 

Ouverture Collection offers a warranty on all products from the date of purchase up to 12 months. This includes defects in material and production under normal use. In order to process a warranty claim, we require a proof of purchase and images of the damaged product (please contact our Customer Service at shop@ouverturecollection.com). Product will be exchanged for a product of the same or lesser value. The customer is responsible for shipping and handling costs.

Product availability

You accept that the products offered by Ouverture Collection in the online store are subject to stock limits. All orders for Ouverture Collection products are subject to availability. If any of the products are not available once you have placed the order, we will inform you as soon as possible. At that time, you can cancel your order.

 

Ouverture Collection reserves the right to modify the products offered on the website at anytime without prior notice.

Order limits

For security reasons, you cannot place orders in excess of three thousand euros (3.000€) nor containing over thirty (30) items within 15 days. If you are interested in making purchases in excess of that amount or quantity, please contact our customer support service via email at shop@ouverturecollection.com

 

If you are a boutique/store and are interested in selling our products (wholesale), please contact us at creators@ouverturecollection.com

Gift option

Our website offers you the option to send items as gifts. To do this, you should make the purchase via your computer in the usual way, entering the delivery address for the recipient of the gift and select as a gift option. You can write a personalised message for the recipient. By selecting this option, your order will be wrapped in a single parcel.

 

If you provide us with personal data of a third party, you guarantee that you have the authority to handle such data. Likewise, you are obliged to inform said third party of the terms and conditions for the processing of their data.

 

If you have received an item as a gift, you must follow our usual Shipping & Return process in order to make an exchange or return. The returned amount will be refunded to the person who made the purchase via the same payment method they used.

Payment

Which payment options do you accept?

The possible methods of payment credit/debit card payment (VISA, MasterCard and American Express) and payment using PayPal. The payment method will be selected during check out.

 

If you choose the PayPal payment, by clicking the “Buy” button you simultaneously place the payment order with your payment service provider (PayPal). The invoice amount will be debited from your PayPal customer account after you have received our order confirmation.

 

Credit/debit card payments are managed through Stripe, by clicking the “Buy” button you will be transferred to their platform where you can fill in your credit card details.

 

Once the check out process is successfully completed, you will receive an e-mail confirming the order (we recommend that you look at the spam folder if you do not receive this email).

Currency, taxes and prices

Our website is displayed and priced in Euros (EUR – €) for all countries. For current conversion rates please visit http://www.xe.com/currencyconverter/ so you can have an approximate idea of what the cost would be in your currency.

 

In accordance with the applicable legislation, any purchase made on our website is subject to the Value Added Tax (VAT) or any other tax or duty applicable according to the destination country.

 

If you are a VAT taxpayer (businesses, entities, organisations, etc.) residing in the European Union and you have an intra-community Taxpayer ID Number, you will be exempt from paying VAT (not applicable for sales in Portugal) and you will be required to send a copy of the corresponding document via our contact form.

 

According to Spanish law, we are obliged to issue an invoice for orders over 3000€ (inc. VAT). Relative to other destinations apply the legislation in force. The delivery charges are added in the purchase summary, before making payment.

 

Ouverture Collection reserves the right to modify the prices show on the website without prior notice.

 

The price of the products will be as stipulated on our website at all times, except in the case of obvious error. Although we make every effort to ensure that all prices listed on the pages are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible, giving you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and any amounts paid will be reimbursed in full.

 

We are not obligated to provide you the product(s) at an incorrect lower price (even if we have sent you the Delivery Confirmation) if the error in the price is obvious and unmistakable and could reasonably be recognised by you as an incorrect price.

 

All rights recognised by the applicable legislation are reserved.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

 

For your own safety we do not save any payment information. Credit card payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

Do you have a minimum order value?

There is no minimum order value.

Shipping & Return

Ouverture Collection carefully prepares and packs each order from our studio in Madrid (Spain). Orders ship Monday thru Friday, Customer Service emails are answered Monday thru Friday 10am-5pm.

For security reasons, Ouverture Collection will not send any order to post office boxes or military bases, nor will orders be accepted when it is impossible to identify the order recipient or their address.

How long does it take to process/ship an order?

All orders are prepped and packed within 2–4 business days. Be aware that personalized items take 4 – 6 days to make and will be prepped and packed once they are finished.

Do you offer local pickup or delivery?

At the moment we do not offer local pick up or delivery.

What is the shipping timetable?

All orders are prepped and packed within 2–4 business days.

What are the shipping costs?

In addition to the specified prices, shipping costs are billed for all placed orders. The shipping costs are listed in all detail in the shopping cart system and on the order page according to the following shipping classes:

 

Countries and Costs

Spain: 4,90 €
Iceland: 15 €
Europe (EU + Norway, Switzerland): 9,50 €
Ukraine: 20 €
USA, Russia, Turkey, Israel: 30 €
Canada, Philippines, Thailand, Malaysia: 40 €
Australia, New Zealand: 50 €
Rest of the world: 65€

 

Free Shipping

Spain: all orders exceeding 75 €
Europe: all orders exceeding 150 €
Worldwide: all orders exceeding 250 €

I put in the wrong address! What should I do?

It happens to the best of us. Please contact us immediately at shop@ouverturecollection.com and we will change it. In the event that the shipment has already been sent, it will be returned to sender. We are not responsible for the 2nd shipping costs.

Can I exchange, refund or return my order or some of the products?

We are sorry that you’re not pleased with your order. In this case, Ouverture Collection offers the option to return the item:

a) Within thirty (30) calendar days following the date on which the order was made.

b) Within fourteen (14) calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the items, or, if the items that made up your order were delivered separately, within the 14 calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the last of these items.

 

NOTE: Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

 

In the event of your order cancellation, Ouverture Collection will refund the order cost minus the shipping costs. Also, the cost of shipping the products back to us will not be covered by Ouverture Collection.

 

If the recipient of the Ouverture Collection products is not the person who paid for them, the funds will be refunded to the person who made the payment.

 

If you have placed an order for more than one article and do not wish to return all the articles in the order, we will only refund the amount for the articles you wish to return, without refunding all or part of the order delivery costs. The reason for this is that the costs incurred in a home delivery are fixed. They are paid for each order placed, and do not vary based on the number of garments or items included in the order.

 

The right to cancel the agreement will be applicable provided that the Ouverture Collection products are returned in the same condition as when you received them, together with their full original packaging, labels and all related accessories. To exchange or return jewellery and accessories, the safety seal must be kept intact. If the returned order does not comply with the stipulated terms, you will not be entitled to receive a refund and we will return the Ouverture Collection order products with unpaid postage.

 

We will determine whether the Ouverture Collection products are in the same conditions as those in which they were sent to you. You will be liable for all losses in value of the products due to handling, beyond that required to establish their nature, characteristics or how they work. No refund will be offered for returned products that are damaged, incomplete, spoiled, used or soiled due to the fault of the client, and they will be returned to the sender and sent with unpaid postage.

 

Regardless of the payment system you used, the amount will be refunded as quickly as possible, and always within 14 calendar days from the date on which Ouverture Collection was informed of the consumer’s decision to cancel the order. Notwithstanding the above, Ouverture Collection may withhold the reimbursement until it receives the products, or until the consumer has provided evidence of having made the return, in accordance with whichever condition is met first.

 

If you want to return an order/product, please email us at shop@ouverturecollection.com

I received one of your products as a gift and I want to exchange/return it

If you have received an item as a gift, you must follow our usual “exchange, refund or return my order” process in order to make an exchange or return. The returned amount will be refunded to the person who made the purchase via the same payment method they used.

Leather care

Simple care suggestions

All our products are handcrafted using only the best and most exclusive leather available. Our leather originates from leading spanish and italian tanneries serving global luxury fashion brands, and each piece of leather has been individually treated to give the product its durability and beautiful unique look. Therefore your case will age just like any other exclusive leather accessory – like a wallet, bag or a pair of shoes.

 

There are a few simple tips that could be useful for keeping your case in great shape over time. These are general instructions that applies for all our cases. Specific leather types like fur or real reptile may require individual treatment.

 

In case of dirt or stains, clean your leather by gently wiping it with a damp cloth. And remember, treat it just like the exclusive leather product it is and it will age with grace and develop a beautiful patina.

Calf and napa leather

Handled with care, this type of leather will age with grace and develop a vintage look with warm shades with slight changes in tone and color. Avoid prolonged exposure to sunlight, humidity or contact with abrasive material. To restore the shiny look, the product can be polished with a neutral leather wax product. Note that suede leather should only be cleaned with a damp cloth.

Printed leather products

Our printed leather items are produced from skins treated with a special printing technique replicating some of nature’s most beautiful animal skins such as crocodile, python, lizard and stingray. Despite delicate motives, these cases are quite resistant to wear and tear and can be cleaned with a damp cloth if needed.

Instagram


@ ouverturecollection

Personalized accessories. Every piece we make has a special meaning and memory.

sneak peek of our new Spring jewellery collection, coming very soon to our online store!⠀
⠀
#ouverturecollection #joyas #jewellery #newcollection #comingsoon #pronto #nuevacoleccion #primavera #earrings #spring #pendientes #stylish #fashion #style #fashionblogger #accessories #fashionblog #designer #fashionista #instafashion #trendy #trend #beauty#inspiration #details #moda #art
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Lo que tenemos ahora fue luchado antes y lo que luchamos hoy será para mañana, ahora más que nunca, hay que seguir luchando.💜 #8m #diainternacionaldelamujer #noustoutes #8demarzo #8mars #femme #femmesjevousaime #diadelamujer #feminism #manifestation #combatEntonces #huelgafeminista
R.I.P. Karl Lagerfeld 1933-2019 🕶 Undeniably one of the most important and influential designers and creative minds of our time. You will be forever missed ♥️ #karllagerfeld  #ootdfashion #stylish #fashion #style #fashionblogger #accessories #fashionblog #designer #fashionista #instafashion #trendy #trend #beauty#inspiration #details #moda #art
Illustration repost from the amazing @meganhess_official

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